We go one step further
Today, buying the technical devices alone is often not enough. With our aconnic service offering we go one step further and provide customers a wide and multi-faceted range of services, from technical installation to an integrated project support. The five main aspects Network Implementation, Care, Logistics, Managed Services and Consulting & System Integration allow the fulfillment of any customer’s wish. These services can be booked in addition to the products, either in parts or as a complete kit – for an easy and fast network structuring.
Trust in Our Services
Support
Service Desk
Your main point of contact for all customer inquiries (e.g. fault reports, technical issues, cancellation hotline) is available for you 24 hours a day, 7 days a week, 365 days a year. Tickets will be opened in the (customers) ticket system and then further processed.
Error messages are narrowed down, resolved and documented.
Monitoring
We care for the live monitoring of networks, network nodes and components as well as servers and applications. Agreed processes are initiated and supported. In addition, necessary measures are initiated and monitored.
Installation
Customers can expect an experienced project support for all installation services. Typical installation services assembly dismantling, removal and reconstruction (IMAC – Install, Move, Add & Change) which include professional on-site visits (site surveys).
Trouble-Shooting
Troubleshooting is provided up to SLA4 in Germany with guaranteed response times. All orders are always done at a single point of contact (SPOC). Our qualified Field Support technicians are positioned in strategic places nationwide so that fixed departure times can be arranged and guaranteed.
Storage & Logistics
Our storage and logistics concept supports the debugging process – and that around the clock at many German locations.
Consulting
Knowing today what is important tomorrow: Advice from aconnic can more – more than the markets expect. You benefit from this “added value”.
Our consulting professionals support you in the further development of your company. With innovative approaches and strength we provide more possibilities, more transparency, more security, more power and more performance. Furthermore, our consulting strategy includes building a corporate culture with a clear focus on customers and employees, cost awareness, speed, strength and proximity to the operating business.
Together with our regional and national partner network, we offer innovative and proven best practice solutions that give you long-term competitive advantages. Based on our integrated management platform, extended by agile consulting methods and our “out-of-the-box” thinking, we solve your challenges and enable a high level of quality and sustainability.
Project Management
- Construction Project Management
- Construction Management
- Technical site survey
- Acceptance
- Planning
Consulting
- Analysis of project environment
- Target specification
- Stakeholder analysis
- Risk analysis
Network – WAN & LAN
Network Operator
(Carrier | WAN)
From IP backbone to transport, edge and access.
Supported are manufacturers like: Cisco, Juniper, Alcatel, Transmode, Infinera, Sorrento, A10, Keymile, Zyxel, aconnic and many routers and VoIP phones.
Data Networks
(Enterprise | LAN)
Servers, PCs, switches, routers, point-of-sale terminals (POS | digital signage).
Supported are manufacturers like: HP, Dell and FSC.
Monitoring
You are an entrepreneur, self-employed person or managing director?
Then you know that increasing digitalization has made networks more complex and technologically diverse – and the trend is rising. Therefore, it is of great importance for small, medium-sized and large companies from all industries to keep a central eye on their networks, software and hardware as well as performance.
With vendor- and technology-independent real-time monitoring as SaaS, you can monitor your entire infrastructure
on a single network and service management system and keep an eye on everything.
Use proactive, real-time analytics to identify problems before they impact your business and cause outages.
But these analyses also serve as a performance optimization to discover possible potential in your infrastructure.
Put the responsibility for monitoring your entire IT network infrastructure in our hands and save valuable cost and human resources.
Trust in our many years of experience and the associated know-how of our team: 24 hours, 7 days a week.
With Pay-as-you-use you only pay for what you actually use!
You manage
- ULAF+ Family
- RPS 1600
- Juniper
- Cisco
- I-Gate Gateways
- or other IP network elements
You need
- SLA measurements
- Netflow
- Inventory
- Performance & Service Reporting
- Automation (Reports, Backup, Configuration)
- Graphical map overview (Maps)
- Northbound Interface (web portal, RestAPI, ticket system)
You use
- Generic / Custom SNMP
- SSH / CLI / WMI / telnet
- NETCONF
We also offer
- 8×5 Remote Support (Email, Phone, Remote Access or Desktop Sharing)
- Central web portal / administration
- Wide range of reporting options
- 24×7 Alarming + Alarm Processing (Email, SMS, phone, alarm process according to your needs)
- Remote Support
- Short ROI
Infrastructure
Site Support
Implementation
The implementation of end-to-end solutions requires professional know-how and a custom-made project management. We support and guide you with our network of aconnic-certified implementation partners and an experienced project management team. In addition, we are available at any, 24/7/365.
Integration
Complex system solutions usually have to be integrated into an existing management system. We accept the challenge in accordance with your requirements.
Installation
All installations are implemented on site by competent and experienced aconnic teams or by aconnic-certified service partners according to the highest standards.
Maintenance & Incident (fault-clearing) Services
Our clear objective is to further strengthen our leading position in terms of customer satisfaction in line with above-average growth working in close partnership with our clients. Our mission is the transfer of knowledge in the field of communication technology. Our technical field service experts support your inquiry therefore 24 hours a day.
Logistics
Our warehousing and logistics service provides a reliable and precise 24 hours a day, 7 days a week supply of everything needed to support your business – at exactly the time and place required. It’s up to you to decide whether we deliver from the factory or on-site. Whether standard- or individual shipment – we take care of packaging and everything else to ensure a smooth, rational and economical handling.
Spare Parts Management
In cooperation with our service partners, we ensure fast purchase and provision of all necessary spare parts. Depending on geography and requirements, we schedule the suitable storage concept – even in 24/7 operation.
Trust in our services now!
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